Managed IT Services · Peterborough, Durham & Northumberland
Proactive IT That Fixes Problems Before You Notice.
MDR-powered managed IT for small and medium businesses. Every plan includes 24/7 monitoring, proactive patching, scheduled maintenance, secure remote support and a client portal, delivered by a local team that knows your business by name.
- Four MDR plans that scale as your business grows
- 24/7 monitoring with after-hours maintenance
- Encrypted backups on Canadian infrastructure
Serving Ontario businesses since 1983|Microsoft Partner|N-able Elite Partner|Millenium Micro Group Member
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About the Service
What Are Managed IT Services?
Managed IT is an ongoing partnership where a dedicated provider takes responsibility for monitoring, maintaining, and supporting your entire technology environment. Instead of calling for help after something breaks, your systems are proactively managed to prevent problems before they affect your business.
At shawcsIT, we offer four managed service plans: Endpoint MDR, Core MDR, Complete MDR, and Elite MDR. Each is designed to match different business sizes and IT complexity levels. Complete and Elite plans also offer advanced cybersecurity, cloud and network coverage, after-hours emergency service and priority response.
Break-fix support is reactive: you call when something breaks and pay per incident. Managed IT is proactive, with continuous monitoring and a predictable monthly fee. It reduces downtime and typically costs less over time.
Included in Every MDR Plan
- 24/7 monitoring of servers and workstations
- Proactive patching and after-hours maintenance
- Secure remote support and a client portal
- Encrypted cloud backups for servers, stored in Canada
- 24/7 managed endpoint detection and response
- SOC threat hunting and centralized antivirus management
Managed IT Plans
Choose Your MDR Plan
Four plans, scaled to fit how your business uses technology. Start with Endpoint MDR and upgrade as your business grows, with no long-term lock-in.
Endpoint MDR
Best for small businesses with straightforward, endpoint-focused environments that need reliable security protection without added complexity.
- 24/7 monitoring of servers and workstations with proactive patching and after-hours maintenance
- Secure remote support and a client portal with full visibility into tickets, updates, and service history
- Encrypted cloud backups for servers, continuously monitored and stored on Canadian backup infrastructure, with full image and file-level restores
- 24/7 managed endpoint detection and response with automated threat isolation
- Proactive Security Operations Centre (SOC) threat hunting, vulnerability visibility, centralized antivirus management, and secure log retention
Core MDR
Ideal for growing organizations with modest IT complexity that require broader protection, enhanced monitoring, and additional support across endpoints and cloud services.
Everything in Endpoint MDR, plus:
- Managed detection and response extended across endpoints and cloud platforms, including Microsoft 365 or Google Workspace
- Email threat analysis and external threat monitoring
- Continuous vulnerability visibility for stronger resilience against modern, evolving cyber risks
Complete MDR
Built for organizations with advanced IT environments, higher risk exposure, or regulatory and cyber-insurance requirements. End-to-end security and priority support.
Everything in Core MDR, plus:
- 24/7 monitoring extended to network devices, with guaranteed emergency response times and priority support
- Managed EDR with network and cloud app detection
- Roaming DNS protection
- Enhanced threat intelligence, tailored analytics, and dark web monitoring
- Expedited concierge SOC support and advanced reporting
Elite MDR
Complete, worry-free IT and security management for organizations that also want hands-on support included.
Everything in Complete MDR, plus:
- Unlimited labour for day-to-day IT operations included (one-time special projects excluded)
- Priority care with guaranteed emergency response times
- The most advanced end-to-end managed detection and response across endpoints, networks, cloud platforms, and users
Available Add-Ons
Cloud Backup for Workstations
Cloud-first backup with ransomware recovery, disaster continuity, and fast file or system-level restores.
Microsoft 365 Backup
Retention and recovery for Exchange, OneDrive, SharePoint, and Teams, stored in Canada.
MyRemoteIT
Secure remote access for troubleshooting and maintenance without interrupting users.
Password Management
Encrypted credential storage with automated password rotation.
DNS Filtering
Blocks malicious websites and phishing domains. Available with Endpoint and Core MDR; Complete and Elite MDR already include roaming DNS protection.
Block Hours
Prepaid support hours billed monthly at discounted rates.
Not sure which plan fits? Request a free consultation and we will help you decide. Get started
Service Area
Where We Provide Managed IT Services
We deliver managed IT services across Peterborough, Oshawa, Whitby, Ajax, Pickering, Clarington, Cobourg, Port Hope, Lindsay, Belleville, Quinte West, and dozens of other communities throughout Durham Region, Northumberland, the Kawarthas, and the Bay of Quinte. Our team provides both remote and on-site support depending on the issue.
How It Works
Getting Started Is As Easy As 1, 2, 3
Book your free consultation
Tell us about your business, your current setup and what is slowing you down. You will speak with a real person on our local team.
Get a clear plan
We review your current setup, identify gaps, and recommend the plan and services that fit your needs and your budget.
We take it from there
Our team deploys monitoring, configures security tools and documents your environment. From day one, your systems are monitored 24/7.
The shawcsIT Difference
Your Local IT Partner, Not a Faceless Call Centre
Shaw Computer Systems Inc. (shawcsIT) is a locally owned managed IT services provider based in Peterborough, Ontario. For over four decades, we have helped small and medium businesses across Peterborough, the Kawarthas, Durham Region and Northumberland keep their organizations running securely and efficiently.
When you call our office, you reach a real person who knows your business by name. As a member of the Millenium Micro Group, a Canadian network of independent IT providers, we combine the personal attention of a local company with the purchasing power and technical resources of a national organization.
- A trusted IT leader since 1983
- Offices in Peterborough and Whitby, with on-site visits across the region
- Backup data stored in Canada, under Canadian privacy law
- Microsoft Partner and N-able Elite Partner
- Scalable plans with no long-term lock-in
Testimonials
What Our Clients Say
Fairhaven would like to extend our gratitude to Martin, Carlye and their team at Shaw Computer Systems for the continued delivery of outstanding services. The team at Shaw Computer have understood our needs and produced technology solutions for over 25 years. As a business partner, we are very pleased and would highly recommend shawcsIT.
Thanks, Shaw Computer Systems, for the advice and support that you and your excellent staff have given to Brant Office Supply over the past years. It is comforting to know that GREAT help is so close at hand. We look forward to many more years of working together.
Your story could be next.
Join hundreds of Ontario businesses that trust shawcsIT with their technology.
Got Questions? We Have Answers
Frequently Asked Questions
How much do managed IT services cost?
Contact us for a customized quote based on your environment. Request a free consultation above and we will recommend the plan that fits your needs and budget.
What is the difference between managed IT and break-fix support?
Break-fix is reactive: you call when something breaks and pay per incident. Managed IT is proactive: we monitor your systems continuously, prevent issues before they occur, and charge a predictable monthly fee. Managed IT reduces downtime and typically costs less over time.
Can I upgrade my package later?
Yes. You can strengthen your security posture by upgrading from entry level to more advanced plans at any time. We will handle the transition and deploy any additional tools or services included in the new plan.
Do you include the cost of onsite support in your plans?
Our Elite MDR plan includes unlimited on-site support. Endpoint MDR, Core MDR, and Complete MDR clients are billed per instance for onsite support. Packages of hours may also be purchased as an addition to your service plan.
How fast do you respond to support requests?
Complete and Elite MDR clients receive priority response with guaranteed SLAs. Most routine issues are resolved within 2 to 4 hours.
Do you support Mac and Linux environments?
Our primary expertise is Windows and Microsoft environments, but we do support mixed environments including Linux servers and Linux and Mac workstations (supported O/S versions). Contact us to discuss your specific setup.
Book Your Free IT Consultation With Our Local Team Today
Peterborough · Whitby. We will review your current setup, identify gaps, and recommend a plan that fits your budget and your goals, with zero pressure.
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