IT Support & Maintenance · Remote & On-Site
IT Support From a Team That Picks Up the Phone.
When your email goes down at 9 AM on a Monday, you need someone who picks up the phone, not a ticket queue that takes three days. We resolve most issues remotely within hours, and we are available on-site when the situation calls for hands-on work.
- Workstations, servers, networks, email and printers
- Proactive patching and after-hours maintenance
- Flexible Block Hours or all-inclusive Elite MDR
Serving Ontario businesses since 1983|Microsoft Partner|N-able Elite Partner|Millenium Micro Group Member
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About the Service
Support Built Into Every MDR Plan
shawcsIT provides responsive technical support and proactive maintenance for small and medium businesses across Peterborough, Durham Region, and Northumberland. Our team handles everything from password resets and printer problems to server failures and network outages.
Our technical support is delivered through four managed service plans: Endpoint MDR, Core MDR, Complete MDR, and Elite MDR. Every plan includes 24/7 monitoring, proactive patching, after-hours maintenance, secure remote support, and a client portal that gives you full visibility into tickets, response times, and service history.
Standard technical support runs Monday through Friday, 9:00 am to 5:00 pm Eastern. Extended support hours are available for Complete MDR and Elite MDR clients, and critical issues can be escalated outside business hours.
Proactive Maintenance in Every Plan
- Automated patching for operating systems and third-party software
- Regular health checks on servers, workstations and network equipment
- After-hours maintenance so updates do not interrupt your day
- Firmware updates for routers, switches and firewalls
- Backup verification and testing
- Security vulnerability scanning
- Monthly health reports on system status and resolved issues
What We Cover
What Our Technical Support Covers
Workstation Support
Setup, troubleshooting, software installation, hardware upgrades, and replacements for desktops and laptops.
Server Management
Monitoring, patching, performance tuning, and troubleshooting for on-premises and cloud servers.
Network Support
Routers, switches, firewalls, Wi-Fi access points, VPN configuration, and network performance issues.
Email & Microsoft 365
Account management, mailbox migrations, spam filtering issues, and Teams and SharePoint support.
Printers & Peripherals
Setup, driver issues, network printing, and scanner configuration.
Software Support
Installation, updates, licensing, and compatibility troubleshooting for business applications.
Onboarding & Offboarding
New employee setup, account provisioning, security group assignments, and secure offboarding when staff leave.
Vendor Coordination
We work directly with your internet provider, phone vendor, software companies, and other third parties so you do not have to.
Support Options
Find the Right Level of Support
Choose the managed plan that fits your size, complexity and risk exposure, or start with prepaid Block Hours.
Endpoint MDR
Always-on device management and technical support for small businesses with endpoint-focused environments.
Core MDR
Broader protection and support across endpoints and cloud services, including Microsoft 365 or Google Workspace.
Complete MDR
Full-scope device and network support with guaranteed emergency response times and priority support.
Elite MDR
Unlimited labour for day-to-day IT operations included (one-time special projects excluded), with priority care.
Block Hours
Prepaid service hours billed monthly at discounted rates, with greater discounts on larger blocks. Use them for any support task, including after-hours and multi-location needs. Unused hours roll over month to month within your term.
Reach Us Your Way
Call 705-742-2204 (Peterborough) or 905-430-0131 (Whitby), email service@shawcsit.com, or submit a ticket through the Client Portal.
How It Works
Getting Started Is As Easy As 1, 2, 3
Book your free consultation
Tell us about your business, your current setup and what is slowing you down. You will speak with a real person on our local team.
Get a clear plan
We review your current setup, identify gaps, and recommend the plan and services that fit your needs and your budget.
We take it from there
Our team deploys monitoring, configures security tools and documents your environment. From day one, your systems are monitored 24/7.
The shawcsIT Difference
Your Local IT Partner, Not a Faceless Call Centre
Shaw Computer Systems Inc. (shawcsIT) is a locally owned managed IT services provider based in Peterborough, Ontario. For over four decades, we have helped small and medium businesses across Peterborough, the Kawarthas, Durham Region and Northumberland keep their organizations running securely and efficiently.
When you call our office, you reach a real person who knows your business by name. As a member of the Millenium Micro Group, a Canadian network of independent IT providers, we combine the personal attention of a local company with the purchasing power and technical resources of a national organization.
- A trusted IT leader since 1983
- Offices in Peterborough and Whitby, with on-site visits across the region
- Backup data stored in Canada, under Canadian privacy law
- Microsoft Partner and N-able Elite Partner
- Scalable plans with no long-term lock-in
Testimonials
What Our Clients Say
Fairhaven would like to extend our gratitude to Martin, Carlye and their team at Shaw Computer Systems for the continued delivery of outstanding services. The team at Shaw Computer have understood our needs and produced technology solutions for over 25 years. As a business partner, we are very pleased and would highly recommend shawcsIT.
Thanks, Shaw Computer Systems, for the advice and support that you and your excellent staff have given to Brant Office Supply over the past years. It is comforting to know that GREAT help is so close at hand. We look forward to many more years of working together.
Your story could be next.
Join hundreds of Ontario businesses that trust shawcsIT with their technology.
Got Questions? We Have Answers
Frequently Asked Questions
What are your support hours?
Our standard technical support operates Monday through Friday, 9:00 am to 5:00 pm Eastern. Extended support hours are available for Complete MDR and Elite MDR managed service clients. Critical issues can be escalated outside business hours.
How do I submit a support request?
You can call 705-742-2204 (Peterborough) or 905-430-0131 (Whitby), send an email to service@shawcsit.com, or submit a ticket through the Client Portal. We will acknowledge your request promptly and assign a technician.
Do you charge per incident or per month?
Our Elite MDR plan includes unlimited support as part of your monthly plan. Endpoint MDR, Core MDR, and Complete MDR plans include monitoring, cybersecurity software and site management labour, with Help Desk and onsite requests billed per instance. Packages of hours may also be purchased as an addition to your service plan.
Can you support remote employees?
Yes. We support remote and hybrid teams with VPN setup, remote desktop configuration, cloud-based tools, and secure access management regardless of where your employees work.
Which MDR plan is right for us?
It depends on your size, complexity, and risk exposure. Endpoint MDR suits small, endpoint-focused environments. Core MDR adds protection across cloud services. Complete MDR adds network coverage and guaranteed emergency response times. Elite MDR adds unlimited day-to-day labour. Request a free consultation and we will recommend the right fit.
Book Your Free IT Consultation With Our Local Team Today
Peterborough · Whitby. We will review your current setup, identify gaps, and recommend a plan that fits your budget and your goals, with zero pressure.
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