Co-Managed IT · Backup for Your Internal IT Team
Already Have IT Staff? We Make Them More Effective.
Your internal IT staff handle day-to-day operations while shawcsIT provides cybersecurity expertise, overflow support, specialized projects, and escalation resources. Your team keeps doing what they do well. We fill in the gaps.
- Cybersecurity monitoring and incident response
- Overflow support for vacations, sick days and big projects
- One-click escalation to our senior engineers
Serving Ontario businesses since 1983|Microsoft Partner|N-able Elite Partner|Millenium Micro Group Member
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About the Service
We Are Not Here to Replace Your Team
Already have an internal IT person or team? Great. We are not here to replace them. We are here to make them more effective.
We define clear roles and responsibilities upfront. Your internal staff retain ownership of day-to-day operations, and we handle the specific areas you want support with. Communication is collaborative, not competitive.
Co-managed IT is priced based on the services you select, so you only pay for the support areas you need, not a full managed package. Many clients start co-managed and move to fully managed IT as their needs evolve.
Who Is Co-Managed IT For?
- Businesses with 1 to 3 internal IT staff who need backup and specialization
- Companies where IT is handled by someone whose main role is not IT, such as an office manager or controller
- Organizations with compliance requirements beyond their internal expertise
- Growing businesses not ready to hire a second IT person but needing more coverage
How It Works
How Co-Managed IT Works
Cybersecurity Augmentation
Your internal IT handles user support and infrastructure. We handle threat monitoring, vulnerability assessments, and security incident response.
Overflow Support
When your IT person is on vacation, out sick, or overwhelmed with a major project, our technical support team handles tickets and keeps operations running.
Specialized Projects
Cloud migrations, network redesigns, compliance audits, and other projects that need expertise or bandwidth beyond your internal team’s capacity.
Escalation Resource
When your IT staff hit an issue they cannot resolve, they can escalate to our senior engineers for rapid resolution.
Knowledge Sharing
We work alongside your team, sharing expertise and training them on new tools and best practices. Your internal team gets better over time.
Flexible Pricing
You only pay for the support areas you need, not a full managed package. Contact us for a custom quote.
Why Teams Choose It
Efficiency, Transparency and Control
Lower Software Costs
Get access to an enterprise-grade ticketing system without the heavy licensing fees.
Smart Ticket Routing
Keep your internal team focused on internal goals while filtering out noise.
1-Click Escalation
Hand off complex issues, server crashes, or network outages to our team instantly.
Cross-Location Management
Track IT requests across multiple offices from a single dashboard.
Private Internal Queues
Your internal IT team keeps full ownership over daily employee requests.
Real-Time Tracking
Watch live updates as our engineers work on your escalated tickets.
No Blind Spots
Review full historical data on every IT asset, ticket, and resolution.
Vendor Coordination
Manage third-party vendors and internal tickets inside the same portal.
How It Works
Getting Started Is As Easy As 1, 2, 3
Book your free consultation
Tell us about your business, your current setup and what is slowing you down. You will speak with a real person on our local team.
Define the partnership
We set clear roles and responsibilities upfront. Your internal team keeps ownership of day-to-day operations.
Work as one team
We take on the areas you choose, from security monitoring to overflow tickets and projects, with one-click escalation to our senior engineers.
The shawcsIT Difference
Your Local IT Partner, Not a Faceless Call Centre
Shaw Computer Systems Inc. (shawcsIT) is a locally owned managed IT services provider based in Peterborough, Ontario. For over four decades, we have helped small and medium businesses across Peterborough, the Kawarthas, Durham Region and Northumberland keep their organizations running securely and efficiently.
When you call our office, you reach a real person who knows your business by name. As a member of the Millenium Micro Group, a Canadian network of independent IT providers, we combine the personal attention of a local company with the purchasing power and technical resources of a national organization.
- A trusted IT leader since 1983
- Offices in Peterborough and Whitby, with on-site visits across the region
- Backup data stored in Canada, under Canadian privacy law
- Microsoft Partner and N-able Elite Partner
- Scalable plans with no long-term lock-in
Testimonials
What Our Clients Say
Fairhaven would like to extend our gratitude to Martin, Carlye and their team at Shaw Computer Systems for the continued delivery of outstanding services. The team at Shaw Computer have understood our needs and produced technology solutions for over 25 years. As a business partner, we are very pleased and would highly recommend shawcsIT.
Thanks, Shaw Computer Systems, for the advice and support that you and your excellent staff have given to Brant Office Supply over the past years. It is comforting to know that GREAT help is so close at hand. We look forward to many more years of working together.
Your story could be next.
Join hundreds of Ontario businesses that trust shawcsIT with their technology.
Got Questions? We Have Answers
Frequently Asked Questions
Will your team conflict with our internal IT person?
No. We define clear roles and responsibilities upfront. Your internal staff retain ownership of day-to-day operations. We handle the specific areas you want support with. Communication is collaborative, not competitive.
Can we start with co-managed and move to fully managed later?
Yes. Many clients start with co-managed services and transition to full managed IT as their needs evolve. We make that transition seamless.
How does billing work for co-managed IT?
Co-managed IT is priced based on the services you select. You only pay for the support areas you need, not a full managed package. Contact us for a custom quote.
Book Your Free IT Consultation With Our Local Team Today
Peterborough · Whitby. We will review your current setup, identify gaps, and recommend a plan that fits your budget and your goals, with zero pressure.
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